Privacy Policy

Last Updated: June 1, 2024

OzWheels ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ozwheels.com.au and use our car and motorcycle rental services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

1. Information We Collect

1.1. Personal Information

We may collect personally identifiable information, such as:

• Full name
• Email address
• Phone number
• Home address
• Date of birth
• Driver's license details
• Payment information (credit card details, billing address)
• Travel plans and preferences
• Rental history with OzWheels

1.2. Non-Personal Information

We may also collect non-personal information, including but not limited to:

• Browser type
• Operating system
• IP address
• Access times
• Pages visited on our website
• Referring website addresses

2. How We Collect Information

We collect information when you:

• Register on our website
• Make a rental reservation
• Subscribe to our newsletter
• Contact our customer service
• Complete customer surveys
• Participate in promotions or contests
• Browse our website (through cookies and similar technologies)

3. How We Use Your Information

We may use the information we collect for various purposes, including:

• Processing rental reservations and transactions
• Managing your account
• Providing customer support
• Sending administrative information
• Sending marketing and promotional communications (with your consent)
• Improving our website and services
• Conducting research and analysis
• Personalizing your experience
• Preventing fraudulent transactions and monitoring against theft
• Complying with legal obligations

4. Cookies and Web Beacons

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Our website uses the following types of cookies:

• Essential cookies: Necessary for the website to function properly
• Functionality cookies: Remember your preferences and settings
• Analytics cookies: Help us understand how visitors interact with our website
• Advertising cookies: Used to deliver relevant advertisements and track ad campaign performance

We use Google Analytics and Facebook Pixel to collect information about your browsing behavior and interests. These third-party services may use cookies, web beacons, and other storage technologies to collect or receive information from our website.

5. Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except in the following circumstances:

• Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, and customer service.
• Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.
• Legal Requirements: We may disclose your information where required to do so by law or in response to valid requests by public authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• With Your Consent: We may disclose your information for any other purpose with your consent.

6. Data Security

We implement appropriate security measures to maintain the safety of your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

In the event that personal information is compromised as a result of a breach of security, we will promptly notify those persons whose personal information has been compromised, in accordance with the notification procedures set forth in this Privacy Policy, or as otherwise required by applicable law.

7. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside Australia and choose to provide information to us, please note that we transfer the data to Australia and process it there.

8. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to access the personal information we have about you
• The right to rectify or update your personal information
• The right to erase or delete your personal information
• The right to restrict processing of your personal information
• The right to object to processing of your personal information
• The right to data portability
• The right to withdraw consent

To exercise any of these rights, please contact us using the contact information provided below.

10. Marketing Communications

You may opt out of receiving marketing communications from us by following the unsubscribe instructions included in each marketing email or by contacting us directly. Please note that even if you opt out of marketing communications, you may still receive administrative communications from us, such as rental confirmations, important updates, and responses to your inquiries.

11. Children's Privacy

Our services are not intended for individuals under the age of 21, as this is the minimum age to rent our vehicles. We do not knowingly collect personally identifiable information from children under 21. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us so that we can take necessary actions.

12. Changes to This Privacy Policy

We reserve the right to update or change our Privacy Policy at any time. Any changes will be effective immediately upon posting the updated Privacy Policy on our website. We encourage you to review this Privacy Policy periodically for any changes. The date the Privacy Policy was last revised is identified at the top of this page.

13. Contact Us

This Privacy Policy was last updated on June 1, 2024.